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Terms & Conditions
About Suisse Gold
Bullion Delivery Worldwide
How to Register an Account
How to make a purchase
How to sell bullion from your vault
How to make a payment
Sell Bullion to Suisse Gold
VAT & Tax Information
Additional Services and Fees
Conditions for Swiss Clients
Suisse Gold Refining
Leaving your funds on account
Conditions for Swiss Clients
Terms And Conditions of sale for Swiss domiciled clients– Suisse Gold (the website).
This website is owned and operated by CC Holdings LLC (The company).
All purchases and sales by Swiss clients fall under the jurisdiction of CC Holdings GmbH, and are subject to regulation by both FINMA and the self regulatory organization POLYREG.
Please read this agreement carefully before using the Suisse Gold (The websites). The agreement represents the terms and conditions for using and placing orders on the websites. Use of the websites indicates that you have both read and accepted the terms and conditions as stated below.
The company reserves the right to change the terms and conditions without notice.
1. Use Of The Websites
1.1 We may change, suspend or discontinue the websites or the provision of products under the websites at any time, including the availability of any feature, database, or content including storage facilities with 90 days written notice to existing clients.
1.2 You are responsible for obtaining and maintaining any equipment or ancillary services required to connect to, access or otherwise use the website, including, without limitation, modems, hardware, software, and long distance or local telephone service(s).
1.3 Our minimum first order is currently 2000 United States Dollars or currency equivalent in CHF / EUR / GBP. Thereafter, the minimum order is 1000 United States Dollars or currency equivalent.
2. Account Registration
2.1 In order to use the websites, to place orders and to receive products via the website, you must:
Be at least 18 years of age.
Provide information as requested in accordance with anti money laundering and KYC (Know Your Client) regulations.
The KYC information required consists of the completion of an AML (Anti Money Laundering) for, providing copies of national identity documents and a utility bill for all beneficial owners. Further information may be requested by the company. If the purchase is made by a company a copy of the certificate of organization, and certificate of good standing will be required. At the sole discretion of the company, a detailed source of funds statement may be requested.
2.2 Information provided during the account signup procedure must be accurate and complete. Should there be any changes to your personal information, we require notification within 14 working days.
3. Prices and Payment
3.1 The websites use a live pricing system provided by SuisseChange.com; all prices quoted on the site are subject to market change. When you confirm your order through our website, you are contractually obligated to complete the sale. Payment for all orders is required within two business days. If payment is not received within this timescale, orders may be subject to re-quote or cancellation and reimbursement.
3.2 Goods will not be released or dispatched until the company is in receipt of full payment of cleared funds via bank transfer.
4. Order Process
4.1 Orders may only be placed through the website directly – We do not accept orders over the telephone.
4.2 Details provided which each order must be accurate and correct.
4.3 All orders will be confirmed by email within a few minutes of being placed.
4.4 Your order is an offer to purchase bullion from us, which is subject to our acceptance. We reserve the right to cancel any order where payment has not been received within two working days.
4.5 All orders are subject to verification, payment and stock / market availability.
4.6 If the products ordered are not available, you will be notified by the company via email using the contact details you have provided and you will have the option either to:
(i) wait until the products are available from stock.
(ii) request different items of the same value (at time of order)
(iii) cancel your order without penalty.
5.1 Delivery will be made to the address specified by you when you place your order. We cannot deliver to P.O Box addresses. We dispatch our orders using either Federal Express Europe Limited (FedEx) or Registered Mail. If inventory is held / originates from outside of Switzeralnd we may dispatch orders we may use a recognised domestic carrier other than those listed above. Orders are dispatched on working days only between Monday and Thursday. Due restrictions imposed by our shipping insurance policy, we do not dispatch goods on or the day before public holidays or weekends. Goods will not be released until full payment is received.
5.2 The delivery fee applicable to your specific order will be set out clearly in the checkout process.
5.3 All shipments are insured and underwritten through Lloyds Of London up to the value of 50,000 CHF (our currency equivalent) per package. When goods are shipped, we will provide tracking information via email within one business day. It is up to the buyer to ensure that they are present at the address for the delivery and to sign for the goods in person. Claims arising from packages being signed for by an individual unknown to the buyer or other circumstances involving any other third party at the delivery address are at the buyers’ risk. All claims are subject to acceptance and settlement by our underwriters. A copy of our policy is available upon request.
5.4 International shipments may be subject to inspection by local customs or the carrier. We cannot guarantee that 'sealed' items will be delivered 'sealed' as they may be opened for inspection. Items opened for inspection by customs officials will be resealed with official 'customs' tape.
5.5 All shipments must be visually inspected prior to acceptance. If a package appears to be have been opened or damaged in transit, it should not be accepted unless it has been officially opened and resealed by a government or customs agency. Claims of short counts or items missing from packages which arrive damaged or opened will not be entertained. Prior to dispatch, the contents of all packages are verified by at least two members of staff.
6.1 Storage is not available through CC Holdings GmbH to Swiss clients, however the company can assist clients in opening independent accounts with Viamat in Frankfurt or in Zurich if requested.
7.1. We reserve the right to cancel any order at our sole discretion.
7.2 The right for the buyer to cancel under the Distance Selling regulations (where applicable) does NOT apply because the goods we supply are dependent on fluctuations in the financial market and are therefore exempt from the right to cancel. Non paying clients will be liable to a cancellation fee of 50 CHF and any market price difference in the underlying commodity in case of default.
7.3 If the client cancels or defaults on an order without the express permission of the company it shall render the account delinquent.
9. Liability Of Market Information and availability of the websites:
9.1 Your use of the websites is at your sole risk. The content is provided to you as is without any warranties included, expressed or implied. We disclaim all warranties, including any warranties of merchantability, non-infringement and use for particular purpose. In particular, we make no warranty that the content of the website is error-free and timely with all updates.
9.2 We will not be liable for damages of any kind, including those resulting in the use of the inability of the use of the websites, from goods or services acquired from the websites or from any contented posted on the websites by us or anyone else. We will not be liable for any indirect, incidental, consequential, special or punitive damages of any kind, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of such possibility of damages.
10.1. If you have any queries please contact Customer Services by email via firstname.lastname@example.org - We will make every effort to reply to you within 24 hours (Mon - Fri).
CC Holdings LLC
Trading office: 50 Jermyn Street, London, SW1X 6LY, United Kingdom
Clients In Switzerland:
CC Holdings GmbH
Registered office: Lidostrasse 6, Luzern, CH-6006 Switzerland.
(company registration number: CH-100-4-788-655-7)
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